Rental Policies

Here are a few general pointers to make your equipment reservation with Film Star Rentals run smoothly. Please download and read the entire Rental Agreement below as you will need to complete and sign it at the time of pick-up.

• We require that the equipment you need to rent be reserved online ahead of time, for the exact time needed. Weekends tend to be the busiest by nature. If you have a specific item you will need for a specific date, we recommend booking early to insure your rental item will be available for the desired date(s). In the event we do not have the equipment you requested we will try to make a substitution with the next closest item. If the substituted item has a higher rental rate we will absorb the difference, within reason. We have the final say in what determines 'with-in reason'.

• All equipment is rented on a first-come, first-served basis. No equipment will be held unless it is paid for in advance. A quote or estimate does NOT constitute a reservation until it is paid for in full.

• A valid driver's license, passport or state issued ID is required at time of pickup, no exceptions. If you are renting a Grip or Camera Truck, you must be 21 years of age and possess a valid driver license. The Rentee is the only individual authorized to drive the truck during the rental period; any other drivers will void the terms of the rental and you will be required to return the vehicle immediately without a refund.

• Call us if you need to cancel a reservation and then follow up with an email or fax so we have a record of your cancellation. Rentals are subject to the complete rental fee if canceled less than 48 business hours in advance unless we can re-book the items. It affects other renters when you cancel at the last minute.

• We are not responsible or liable for any losses incurred due to any failure of the rented equipment or any consequential losses, based on the rental transaction. All rates are subject to change without notice. All rentals are subject to availability of the equipment.

• Payment in full is required at the time of placing your reservation or the equipment is not secured. If you need to keep the rental equipment longer than the paid rental period, you must call to check availability. Please do not assume it's available as that is not fair to the next individual in line. Of course we will do everything we can to accommodate you.